1. Cancel anytime
You can cancel your membership at any time from your account or by emailing hello@negoba.com. Cancelling stops any future renewals. You keep access to member features until the end of the period you have already paid for.
2. Annual plan — 30-day money-back
If you buy the annual plan and it is not right for you, contact us within 30 days of your purchase and we will refund it in full. No lengthy justification required.
3. Monthly plan
The monthly plan renews each month and can be cancelled at any time to stop the next charge. Because the term is short, monthly payments are generally non-refundable once the period has begun — but if something went wrong (for example, you were charged after cancelling, or a technical issue prevented access), email us and we will make it right.
4. How refunds are processed
Payments and refunds are handled by our Merchant of Record, Paddle.com. Approved refunds are returned to your original payment method. Depending on your bank or card provider, it can take a few business days for the refund to appear.
5. How to request a refund
- Email hello@negoba.com from the address on your account.
- Tell us which plan you purchased and, if you have it, the receipt or order number from Paddle.
- We aim to respond within two business days and process eligible refunds promptly.
6. Contact
Anything unclear about billing or refunds? Email hello@negoba.com and we will help.